Frequently Asked Questions


How do I know if my order is confirmed?

Once you have placed your order, you will receive an order confirmation email with an invoice, detailing what you have bought.

If you have not received an email from us, please check your junk or spam folder and add us to your safe list.


What payment options are accepted?

Cairo: You can pay in cash or in card on delivery, meaning the courier will bring the card machine with him/her.

All other governorates: Cash payment only.


Where do you delivery to?

We deliver all over Egypt.


Refunds and Returns

We offer a 7-day refund, and 14-day exchange period. Delivery charges apply.

Items must be unworn and in original condition with packaging.


An Item I want is out of stock

Our beautiful products are in high demand, but we try to restock Cielito favourites regularly. If an item you want is out of stock, please press the “Notify me when restocked” icon, and we will send you an email when your size, and desired colour are back in our warehouse.

If you urgently would like to check when a product is coming back in stock, contact our Customer Service Team through our Facebook, Instagram, or on +2(0)1033177233.


I am missing item(s) from my order

We are sorry that you have not gotten your full order yet. Please contact us, and we will be happy to help.